Recovery screen

[Amodar7]

 what can i do ?

[Betty0610]

@Amodar7

Welcome to the HP Support Community.

The image is blurry. Could you please write down the error or click a clearer image and send us? When do you get this error? When was it last working fine? And have you peformed any steps?

Thanks 🙂

[Amodar7]

• 

 is that clear?

[Betty0610]

Still not able to read it. It'll help us if you can then write down the error and post it here.

Thanks!

[Amodar7]

The message is:

Your pc needs to repair

Error code : 0xc000000f

You will need to use recovery tools if you dont have contact your pc manufacture 

[Betty0610]

Are you able to get to Windows after the message?

Also, let's perform this test:

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Amodar7]

Failure ID: GLHVXQ-88HA6S-MFGK7G-60WA03

[Betty0610 · Accepted solution]

Oh! This is a hard disk failure. I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!