Recovery tool

[stevinsonboy]

Had to replace the harddisk of notebook when 2 sectors of the C: partition were defect by a SSD. Now I want to give the notebook away to somebody else but before I will do so remove/delete all personal data and more,

With the replacement of the hard disk there's no recovery partition which should enable me to use the recovery method.

Is there an option or possibility I can get that recovery by downloading to a CD or DVD and from that station perform the recovery?

[A_Gayathri · Accepted solution]

Hi @stevinsonboy, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand you are facing issues with your HP notebook and want to perform recovery, Not to worry I will help you to get a resolution to resolve the issue.

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page to perform recovery). 

there are 3 option 

1. Microsoft System Restore

2. Reset this PC (f11)

3. Microsoft Windows Media Creation Tool ( If you want to  download an Operating system make sure you have a new 32GB flash drive to download the OS and do not use this flash drive for any other purpose )

HP PCs - Installing Windows 11 from a USB flash drive  Link   Media Creation Tool

You can refer to the below link for the steps on how to run the Recovery on the computer: link

Recommended Precautions for Running a System Recovery: 

•           Back up your personal data (All files in the system will be erased during the system recovery) 

•           Only have your power cord, keyboard, mouse, and monitor (in case of desktop) and only power cord (in case of notebooks) attached during the system recovery. (If other devices (printers, cameras, Ethernet cable for internet connection, audio speakers’ cable, and dual display setup) are connected during the system recovery, the system recovery process may stop and fail) 

•           The link will provide you with step-by-step instructions on how to perform a system recovery on an HP PC. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[stevinsonboy]

Thanks a lot for your feedback. Will use one of the option you suggested that will suit me the best.

[A_Gayathri]

@stevinsonboy,
Thank you for your reply.