• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-16-2021 03:41 AM

HP Recommended
Product: ProBook 450 G2
Operating System: Microsoft Windows 10 (64-bit)

Dear all, could anyone tell me when tried to reboot/recovery from HP recovery USB made, system is asking drivers/files for installed SSD, because could not make the partition. 

Also, when tried to use the HP recovery USB done from official HP site, with Windows 7 (64) could not recognize this USB and wasn't continue. Any clue also?

Many thanks,

Category:
1 REPLY 1

‎07-16-2021 07:20 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to boot from one of the notebook's USB 2 ports on the right side of the PC.

 

I know on W7 it won't work on the USB 3 port because W7 does not have the USB 3 drivers necessary proceed any further.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.