Recovery your PC/Device needs to be repaired

[Brlb]

My daughter was trying to download Roblox and the next day I get this on my laptop 

[Jerry_57]

Hi @Brlb,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your PC needs to be repaired.

Please share:
 

• the exact message on the screen, or
   
• a photo/screenshot of it, or
   
• whether your HP laptop shows startup issues, pop-ups, or recovery options

Based on the HP content provided, if the laptop started acting strangely after software changes, HP recommends trying these recovery options in order:
 

1. Microsoft System Restore – go back to a time when the PC was working properly. HP PCs - Software recovery options (Windows) | undefined.
    
2. Microsoft Refresh – refreshes Windows system files and can keep your personal files.
    
3. HP Recovery – restores the PC to factory condition and can remove all data, so back up files first. 

I hope this will help.

 

Take care and have a good day.

[Brlb]

 

[Jerry_57]

Thank you for sharing the details.

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.