• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-21-2020 07:06 AM

HP Recommended
Product: Pro book 5330m
Operating System: Microsoft Windows Server 2019

15847956296097433255832224362028.jpg

 Sorry it is sideways. Life is. About computer,  I have done all that has been asked. I was going to try to clean win files to lower disk space but now I have black screen before bois. And when I try to do anything this is were I get. All I want is Windows back up and running. I been trying to fix for last month.. Just want to recovery machine. It worked great on win 10. At times perfect.

LIT
1 REPLY 1

‎03-21-2020 07:47 AM

HP Recommended

Hi:

 

Have you tried clean installing W10 by making a bootable USB installation flash drive using the media creation tool at the link below?

 

https://www.microsoft.com/en-us/software-download/windows10

 

That would be the only suggestion I can offer.

 

If you had previously upgraded the PC to W10, if you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.