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‎08-11-2020 05:54 AM

HP Recommended
Product: Hp 255 G6 notebook pc

I was trying to reset and install windows 

When it was installing windows, my laptop got stuck at 88% and it eventually switched on 

Now it says my device or pc needs to be repaired 

Its showing error code:0x0000225

1 REPLY 1

‎08-11-2020 07:40 AM

HP Recommended

Hi:

 

See if this works for you...

 

Your PC should be supported by the HP cloud recovery tool, which by using another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, you can make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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