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‎10-01-2026 01:31 PM

HP Recommended

Recovery

Category:
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1 REPLY 1

‎10-03-2026 07:40 AM

HP Recommended

Hi @gemmar89 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

To better understand the recovery issue and determine the appropriate next steps, we need to confirm what happens during the recovery process and whether any specific error or failure message is displayed.

Probing questions:

  1. What recovery process are you attempting—Windows Recovery, HP Cloud Recovery, HP Recovery Manager, or BIOS recovery?
  2. What is the exact issue you are experiencing during recovery?
  3. At which step does the recovery process fail or stop?
  4. Do you receive any error message or error code? If so, please provide the exact wording or a photo.
  5. Have you already attempted the recovery process? If yes, how many times and with what result?
  6. Is the notebook able to boot into Windows normally, or does it currently go directly to the recovery screen?
  7. Please provide the HP product/model number and the current BIOS version, if available.

 

Take care and have an amazing day!

I'm an HP Employee.


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