Refurbished Laptop Won't Run Windows

[Masonlibrary]

Ran a Windows update on the above laptop and it now will not run or open windows.  You can get to the sign in screen (and sign in) but it brings up a black screen with the recyle bin.  Clicking on the Windows icon does not bring a menu up.  Internet is not functioning. I can access msconfig by using the Windows icon + R but none of the changes I make save.  When I restart the computer it is back to the black screen and the recyle bin.  Any suggestions on how to fix this?

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to see if clean installing W10 resolves the problem...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412/model/16646257