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‎06-30-2020 11:54 AM

HP Recommended
Product: Pavilion 15-cc129tx
Operating System: Microsoft Windows 10 (64-bit)

i have lost my recovery data of original window 10 given by the retailer when i bought my laptop. i also dont remember my product key , how can i reactivate my original window 10 without buying a new product key?

1 REPLY 1

‎06-30-2020 12:41 PM

HP Recommended

Hi:

 

The Windows product key is in the BIOS.

 

You don't need it to reinstall W10.

 

Using another Windows PC and a 32 GB USB flash drive, you can make a bootable USB recovery drive with the HP cloud recovery tool, that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the HP cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

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