Regarding the warranty on a new laptop?

[mikej101]

Just bought a new laptop from Ebuyer. 11/01/2019

Set it up OK and then went through some of the software as you do.

Had a look at 'Jump Start' as I'd not seen that before.

Checked the warranty on the machine and it comes up with 9 months remaining ???? Why ????

I was under the impression you got 12 months warranty on a new device.

--------------------------- HERE ARE THE DETAILS-----------lAPTOP FIRST SET UP ON 12/01/2019

Warranty status details for your product: Active
Check another product
Serial Number [removed]
Product Number 3QM23EA
HP manufacturer/base warranty
Warranty type Manufacturer Warranty
Service type Wty: HP HW Maintenance Offsite Support
Status Active: Covered under Manufacturer warranty, 9 months remaining.
Start Date September 21, 2018
End Date October 20, 2019
Service Level Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
Pickup by HP
10 Business Days Turn-Around
No Usage Limitation
HP Ships to Customer Site
Deliverables Hardware Problem Diagnosis
Offsite Support & Materials
Extend your warranty
Service type Wty: HP Support for Initial Setup
Status Active: Covered under Manufacturer warranty, 6 days remaining.
Start Date September 21, 2018
End Date January 18, 2019
Service Level NextAvail TechResource Remote
Std Office Hrs Std Office Days
2 Hr Remote Response
Unlimited Named Callers
Deliverables Initial Setup Assistance
HP has checked your product information, including the product and serial numbers, to determine your warranty results.

-------------------------------

aN ANSWER WOULD BE APPRECIATED FROM HP.

[WAWood]

@mikej101

The warranty date is set at the factory when the PC is built.  It can then sit on a shelf or in a warehouse for months before it finally gets sold and delivered.

What you need to do is contact HP Customer Support about registering your laptop in order to reset the warranty start date.  That is something we can not do for you.

You also might be able to do that yourself using this link:  http://h20566.www2.hp.com/hpsc/wc/public/home

Good Luck

[mikej101]

Thanks for the response to my question.

I'll get in touch with them next week and resolve this.

I'll let you know the outcome.

Regards

Mike