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Regular blue screen of death: WHEA UNCORRECTABLE ERROR

HP Recommended
ENVY 13-ah0xxx
Microsoft Windows 10 (64-bit)

This has been happening over the past month on a laptop that is less than three months old:

 

If I leave the laptop on for about 15 minutes or longer, rather than sleep or go offline in any way, it switches to a blue screen of death (see pictures). It does not collect information or restart. It just hangs there.

 

Any suggestions or is this hardware failure?

 

20190217_093149.jpg20190217_093138.jpg

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HP Recommended

@sanctimon 

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do on THIS forum.


That said, hoever, you paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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HP Recommended

Thank you for your response.

I contacted the Service Desk with this and they were able to pinpoint that it was the Intel Graphics driver causing the crashes.

Once an updated driver was installed (not available via the update centre) the issue was resolved.

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