Reimage my disk driv

[chul303]

My hard drive went bad during a windows update. I have not been able to recover. During the pandemic I am also unable to take my laptop for service. I found a new replacement drive online and purchased it. I need to reimage my drive back to factory state. I have read about getting a thumb drive from HP to support that effort. How do I get the drive from HP? Can anyone help? 

[WAWood · Accepted solution]

@chul303 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support. 

To contact HP Support  Goto this page https://support.hp.com/us-en/contact-hp

[chul303]

Worked great. My laptop is back. Thanks for your help!