Reinstall sign-in

[OnlyLove]

When I first had my notebook I registered two of my fingerprints so I could login using the reader on the lower right hand corner.  I had a virus and when the notebook went in for repair I loss being able to sign in using the fingerprint reader.  Does anyone know how to reset it please?

[Huffer · Accepted solution]

Yes you need to be sure the fingerprint reader driver is installed and you set it back up using the Windows 10 Hello feature. 

http://www.laptopmag.com/articles/set-windows-hello-fingerprint-login

If this is "the Answer" please click "Accept as Solution" to help others find it. 

[OnlyLove]

Thank you, thank you, thank you!!!!  It has worked...xxxx

[1mcrtd]

In addition to Huffer's post above, I had a similar problem on my HP Envy dv7t Quad Laptop after installing Windows 10 Creators update. I _believe_ the W10 Creators update edition has its own fingerprint sign-in software (for PCs using a fingerprint sensor) which conflicts with the original HP Simple Pass software. To solve the problem, I opened the Programs application and permanently uninstalled the HP Simple Pass program software...but, I kept (did not uninstall) the Validity Sensors program software. After rebooting/restarting the HP Laptop, I signed in using my personal password. Then, I opened Settings --> Accounts --> Sign-in options (next to the Key icon) --> Windows Hello --> Fingerprint (Add options). I followed the prompts to create a (new) fingerprint. I had to slide my sign-in finger across the sensor several times until the software was satisfactorily (re)programmed.

The W10 Creators update fingerprint sign-in software works much better than did the original HP Simple Pass software on my HP Laptop. If applicable, I hope what solved my problem will solve yours too. Good luck.