Reinstall windows 10 from scratch on HP Pavilion 13 X360

[Thamer-KSA]

Hi, My Notebook crashed and I had to replace with a new one. the original HD size was 500GB and I installed a 1TB HD. I tried several times recovery from USB media Recovery Drive, however, when it passes 3% a message appeared stating:

Rest this PC

There was a problem resetting your PC. No changes were made.  

and then a Cancel button is the only option I have to select. 

This is occurring every time I tried to recover.

Please help.

[Paul_Tikkanen]

Hi:

If the recovery media isn't working, you  should be able to clean install W10 by making bootable installation media using the Media Creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.