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HP Stream Laptop 14-ax026la
Microsoft Windows 10 (64-bit)

I tried to recover my laptop using the hp recovery tool...which I created via the hp tool.

That installation did not work, but afterwards my harddisk was completely empty.

I tried to find the OS download via the hp'page, but they only offer drivers etc(FOR windows 10 but not

the complete OS. Problem now: I need to reinstall the whole operating system, while nothing remains on my harddisk...

Someone PLEASE help me with this... kj

3 REPLIES 3
HP Recommended

Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive. At least 8gb flash drive required:

https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now,Save it and then Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10
The Guide here will make it less intimidating.Pay attention to Step 5 since you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
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When your usb flash is prepared insert it in usb port of the Stream.Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key to boot from the flash drive- use the arrow keys to move to and select/highlight usb. Tap Enter key.
After starting the Install and you go through a couple of screens - choose Custom (not upgrade) and delete each partition (if you have more than 1) Select/highlight each and click the Delete icon. Click Next to continue with installation.It should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

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HP Recommended

Hi !

Thanks for your reply.

I tried that since the begining but, since the hard drive is completly empty, I was not able to execute the MediaTool which I had to download from another PC (mac), however, I couldn't open the command prompt to find it from a USB and execute it. I also tried to put an ISO file on the USB but it also failed because it was copied without any boot drive, it was copied as it was downloaded from the Microsoft page. Besides by the MediaCreationTool, I am curious where else I can make this ISO file into a bootable device.

I would appreciate any tip.

HP Recommended

I know very little about using a MAC but I found this:

https://www.iseepassword.com/create-bootable-usb-dvd-on-mac.html

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