Removal of charging cord causes laptop to turn off

[WhaleFriend]

Whenever I remove the charging cord from my laptop, it just shuts down. I lose work when this happens. There is nothing inside the charging portal, no melted wires or plastic, everything is in great condition. It doesn't over heat as I have a fan for it, and i have tried all of the tips from google. The next step, according to google, is to get a new charging cord. I've looked a the info on the side of the charging block, and can't find the part in the HP parts store, so I wonder if I have to purchase somewhere else. I understand many charging cords for an HP Spectre 360 convertible is a 65 watt but I don't know if that's what I have, and I can't find the information in my HP account, nor can I get anyone on chat/email/phone, so here I am. Any help is appreciated. 

[Kuroi_Kenshi]

Hi @WhaleFriend,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand that you're facing problem with you're laptop's battery

Try these steps:

Check the Battery Health

Battery Report: Generate a battery report to check the battery's health status.

• Open Command Prompt as an Administrator.
• Type powercfg /batteryreport and hit Enter.
• Locate the report (usually saved in C:\Users[Your Username]).

HP PC Hardware Diagnostics: Use HP's built-in diagnostic tool to assess battery health.

• Search for HP PC Hardware Diagnostics Windows on your laptop.
• Run the test and examine the results.

Verify Power Management Settings

Power Options:

• Open Control Panel > Power Options.
• Ensure the power plan is balanced and check advanced settings such as Battery > Low battery action.

Battery Saver Settings:

• Go to Settings > System > Battery.
• Make sure Battery Saver mode isn't causing the shutdown when unplugged.

Update Battery Drivers

1. Device Manager:
   • Open Device Manager.
   • Expand Batteries, right-click and update drivers for Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.

Test with Another Charger

• Purchase or borrow an HP-compatible charger and test if the issue persists.

Reset Battery Configuration

1. Power Reset:
   • Turn off the laptop, unplug the charger, and remove the battery (if removable).
   • Hold the power button for 15 seconds.
   • Replace the battery and plug in the charger, then power on the laptop.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,