Reoccurring BSODs on HP Spectre x360

[rmh99]

Hello,

I have recently bought a Spectre Convertible. Now to my problem:

It has had several bluescreen crashes over the past weeks. The error codes I have been receveing so far are driver_power_state_failure; video_tdr_failure; dpc_watchdog_violation and system_thread_exception_not_handled.

I have researched the issues a little bit and they seem to be pointing towards an issue with the (graphics?) driver...I have tried to install the newest driver for the NVIDIA MX330 which i got from their website. However when installing it I received the message "no compatible graphics-hardware found" even though the MX330 seems to be running fine.

I have also updated every other driver i could. I have disabled the hibernation and sleep settings and disconnected any hardware devices from the laptop.

Yesterday and today the bluescreens have gotten a lot more frequent and I can´t use it for more then 20 minutes without the device crashing.

I hope i have given enough information to pinpoint the problem 🙂

Best regards

Ruben

[The_Fossette · Accepted solution]

@rmh99

I reviewed your post and I understand that you are getting bluescreen errors on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105979.exe

Intel: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105899.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104003.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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