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jerry3433
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Repair Service Delayed for over 2 months without explanation

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HP Laptop
Microsoft Windows 10 (64-bit)

I sent in my laptop to be repaired in the first week of February 2021, now my expected delivery date is projected to return my laptop in the 2nd week of April. The original delivery date was to be February 28th and when I initially sent in my laptop it was promised to only be repaired in 8-10 business days. My laptop has still not yet been returned to me and without reasonable explanation by the repair team. Everytime I contact HP support they promise that the laptop will not be delayed and that the issue is that there is a parts shortage. But that barely explains this issue. Especially since the laptop has continuously been delayed 3 times now after support promising it will "Definitely" not be delayed. Even the case manager has said that it won't be delayed, then 1 week later it gets delayed again. The issue of a "parts shortage" doesn't explain the reasoning of these delays. Has anyone else encountered a similar situation in the past? This is extremely frustrating and unacceptable how many times this delay has and that the repair team has not communicated a reasonable explanation for the repair or what specific parts, issues, or problems they are running into in the repair process.

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KrazyToad
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@jerry3433

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

KrazyToad
I Am An HP Employee

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jerry3433
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Hi @KrazyToad,

I have not yet heard from anyone or received a private message for this. I am hoping to receive the laptop within the next 2 weeks as per my expected delivery date and that it would not get delayed again. The issue once again is the communication, if there was a reasonable explanation for why this laptop was delayed for 2 months, instead of saying "this is due to a parts shortage" or "there is no way it will be delayed again" then this may be acceptable. But no communication at all or explanation and giving false assurance is ridiculous. There is no assurance from the repair team whether this will be repaired or what specific parts they are waiting on. I could have ordered parts on my own and got it earlier than 2 months so that reasoning does not make sense.

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