Repair

[Am18197]

Hi. My laptop is almost a year old and it has been sent for repair a second time. This time I sent it , HP is saying it will take over 3 months to repair the product. I have university starting next week and I need my laptop ASAP ! Whats shocking is that this is the second time my laptop is being repaired. The first time it was sent for repairs in February 2024 not even 6 months into the warranty. Now again in September 2024 the same problem has occurred and HP is claiming I have to wait 3 months. A new device like this which has spent most time in the repair centre certainly has some defect. Could I get a replacement device or something until I receive my laptop back? This whole situation is extremely stressful and causing me several issues 

[Irfan_06]

Hi @Am18197,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I’m sorry to hear about your frustrating experience with your laptop. Given that your device has been in for repairs twice in less than a year, as the time offered for repair is unacceptable.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support