Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-28-2020 10:50 AM

HP Recommended
Product: Pavilion

I simply shut down my laptop and chose shut down and update. I use Microsoft Windows. All windows and programs were properly closed prior to shut down.  Upon starting the laptop much later that night the HP logo along with various messages come up like  stage 1 with percentage complete.  It's  been days and now it says repairing disk errors this message has been on for 2 days. If I hold the off button and try to reboot it just goes back to repair messages. What should I do next or does this mean my laptop is completely inoperable?

1 REPLY 1

‎11-28-2020 11:55 AM

HP Recommended

Hi:

 

Turn on the PC and immediately press/tap the ESC key to get the menu of options.

 

Select the F2 hardware diagnostics option and test the hard drive.

 

If it fails any of the tests, you will need to install a new hard drive and reinstall the operating system.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.