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‎04-26-2025 03:45 AM

HP Recommended
Product: HP Spectre x360 - 13-ae056tu
Operating System: Microsoft Windows 11

Hi,

 

My computer is repeatedly showing a blue screen with the error message VIDEO TDR FAILURE. It is also having trouble turning on sometimes and it seems to be worse when the external monitor is connected. Sometimes when I connect the external monitor, the pc screen goes black and nothing appears to be working. The pc itself is still working well when this error is not occurring, so I'm keen to find a solution. I've tried checking for drivers and updates. The external monitor has worked well for years previously.

 

Thank you very much for your help!

Guy

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