Repeated failure of HP Recovery Tool, Unable to create recovery USB

[admin_detan]

First, I made sure that I used a 32GB drive, then I even tried a 64GB drive

[admin_detan]

I'm unable to attach the error log file (.zip)

HP Pavilion Gaming - 15-ec0013dx

Product 7QS79UA

Serial  Edited

[Deep_World]

Hi @admin_detan,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about the errors while trying to create a recovery USB for your HP Pavilion Gaming laptop , don’t worry let me help you with this.

To better understand the issue, could you please provide a few more details?

• At what point in the Recovery Tool process the failure occurs (e.g., during formatting, file copy, or verification)?
• Any specific error codes or messages you see on screen (since you mentioned you can’t attach the log file)?
• Whether you’ve tried running the tool more than once after restarting your system?

Here are a few troubleshooting steps you can try in the meantime:

• Run HP Recovery Manager as Administrator: Right-click the tool and select Run as administrator.
• Check USB formatting: Make sure the USB drive is empty and formatted to FAT32 before starting.
• Disable security software temporarily: Antivirus or firewall settings can sometimes interfere with the recovery creation process.
• Update BIOS and drivers: Outdated system firmware or drivers may cause conflicts. You can check for updates via HP Support Assistant.
• Try a different USB port: Preferably use a port directly on the laptop rather than through a hub.
• Ensure Windows updates are installed: Pending updates can sometimes block system utilities from working correctly.

I hope this helps.