Repeated update offered via HPSA

[Wim_S]

I use HPSA, latest version, an update is repeatedly offered and installed. I cannot check whether the installation was successful or not

[Dragon-Fur]

@Wim_S 

It is likely just an error in HPSA.

Not that uncommon, in fact.

Uninstall HPSA from Settings > Apps > Apps and Features

Restart the computer and log in

"Get" and install a new copy of the HP Support Assistant from the HPSA website.

Updated?

Open Control Panel > icon view > Device Manager > Network Adapters

Right Click on Adapter > Properties > Tab Driver

Details

Preparation

Optional / Recommended > Before you make changes to your computer:  Create a Restore Point

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection 

Click (Highlight) your main disk (C) > Select Create a Restore Point

Uninstall HPSA Application >> Apps

FIRST

Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

NEXT

OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features

     NOTE 1

     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.

     NOTE 2

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

Left-Click on the application (HP Support Assistant) > Uninstall

Restart the computer and log in.

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

Technical white paper - HP Support Assistant 9.0

-------------------------------------------------------------------------------------------------

After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,

Else

Right-Click on the installation package >  Select Run as Administrator

After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

=========================================================================

Side Bar:

This is one of those odd situations where the information in Software and drivers is seemingly out of date but the information page for the particular driver indicates the software is indeed compatible with your computer.

Open

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-aw0000-x360-convertible-pc-series/291...

Click to open the Operating System / Version closest to your current OS

Expand the entire list

Expand the Driver / Software for Intel WLAN Driver

Open sub-section Associated Files and click Download to open the driver information file

OPERATING SYSTEM(S):
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1809 (64-bit)
Windows 10 IoT Enterprise 2019 LTSC 64-bit
Microsoft Windows 11 version 21H2 (64-bit)

=========================================================================

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 - 13-aw0600nd 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Wim_S]

Thanks for the response,

I know what the root of the problem is. After installing Windows 11, I got the latest driver version, which is not recognised by HPSA

[Dragon-Fur]

@Wim_S 

You are welcome.

Sure - could be the case.   

Yes, HPSA does a good job but it does exhibit issues on occasion.

For those reading:

HPSA is not mandatory - and it can also be set to not automatically run updates.

The latest version of the HPSA Application can be adjusted to ignore all or at least some categories of Automatic updates.

What?

Switch off Software Updates Settings and then run the HPSA on your own scheduled and on your own terms.

If you have not done so,

If you want to continue to use HPSA but wish to control its behavior,

Open HP Support Assistant 

Click Settings (wheel)

Optional >> Click Software Updates Settings OFF 

(Done - Click Home key in left column to close Settings)

OR

If Software Updates Settings are set ON

then

Click to open  Software Updates Settings drop-down menu 

Note >> All Critical Updates will be installed (no choice)

Recommended >> Uncheck BIOS 

Uncheck / Check other categories as wanted

(Done - Click Home key in left column to close Settings)

Example - HP Support Assistant Application > Settings for Automatic Updates

HPSA_App_Settings_Auto-Updates_1

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"