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‎08-05-2024 11:28 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (45W97AV)
Operating System: Microsoft Windows 11

Hello HP support community,

My battery charging decreases very fast even if I am not at all using my laptop. White light and orange light which are battery charging status indicator stays on all the time. Just got a notification that I need to replace my battery as soon as possible it's not working properly. My coverage is still in warranty. I would like to replace my battery as soon as possible. 

Waiting for response on the same from your side. 

Category:
1 REPLY 1

‎08-06-2024 07:17 AM

HP Recommended

Hi @8CG1513XR6 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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