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‎10-16-2025 04:17 AM

HP Recommended
Product: HP OmniBook 5 Flip 14 inch 2-in-1 Laptop PC 14-fp0000 (BR6P7AV)
Operating System: Microsoft Windows 11

Over a week ago, I had to send back a faulty laptop that I received. I have not heard anything about the warehouse receiving it and have been trying for 2 weeks straight to get in contact with the post sales team but have been put on hold for over an hour. Has anyone been in a similar situation, how long did it take for the warehouse to register your shipment and post a replacement?

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1 REPLY 1

‎10-19-2025 03:53 AM

HP Recommended

Hi @Izzy-dm 

 

Welcome to the HP Support Community! Thanks for posting your query!

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

However, these requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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