Request for Assistance with BitLocker Key Recovery and Data Access

[yg_eagle]

Dear all,

I’m reaching out in hopes that you can help me resolve a serious issue with my HP laptop, which I’ve been using for just over a year.

Recently, the laptop suddenly failed to start. I attempted to boot it using a recovery USB, but was prompted to enter a BitLocker recovery key associated with a specific ID. I logged into my Microsoft account and located the device, but the ID shown there does not match the one requested during startup. As expected, the recovery key I found did not work.

Someone suggested that when I booted using the recovery disk, the system may have automatically generated a new BitLocker key. However, I have no idea where that key might be stored or how to retrieve it. Note that I have never turned on the BitLocker key. That is really a big bug of Microsoft!

My main goal is to recover the data stored on the hard drive. I understand that I could reset the computer to restore functionality, but I’m hoping to avoid that until I can retrieve my files. If there is any method—whether through key recovery, bypass, or data extraction—that could help me access the encrypted drive, I would be extremely grateful.

Thank you very much for your time and support.

[Hawks_Eye]

Hi @yg_eagle 

Welcome to the HP Support Community!  Thanks for posting your query! 

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 If you would like help resetting the password on your product, please contact HP support in your region. 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye