Requesting system recovery disk for windows 10

[Triss]

My laptop’s harddisk 

crashed and I had to get a new one. Can you please help me how I can obtain a recovery disk for my laptop. It was pre installed with windows 10(64 bit). I am happy to share the serial number of my laptop with the support person.

[iomare]

Hi,

You actually do not need to buy recovery disks as you can get Windows 10 directly from Microsoft.

You can download the media creation tool from Microsoft on different PC, run and create a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to the internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-ay000-notebook-pc-series/10862300/model/12079556

I recommend that you install HP support assistant which will help with drivers and a lots more:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay000-notebook-pc-series/10862300/m...

Let me know if you need further help,

David

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