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‎11-21-2020 10:25 PM - edited ‎11-21-2020 10:28 PM

HP Recommended
Product: HP Notebook - 14-am122tu
Operating System: Microsoft Windows 10 (64-bit)

Hi Team,
I purchased HP Notebook - 14-am122tu from Cloudtail India via Amazon on 31/July/2017.
The laptop had software problem and had to format the entire system.
Now I want to install the operating System Windows10 64-bit and the included Microsoft office 2016 that came along with the purchase. All suggestion and guidance in this regard will be highly appreciated.
Thanking you in anticipation.
Kind regards
Shibasis

1 REPLY 1

‎11-22-2020 08:25 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if making the bootable USB recovery drive using the HP cloud recovery tool will reinstall Office 2016 along with W10.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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