Reset BIOS password on 2nd hand Folio 9470m

[NickRDS]

Hi

I have bought a 2nd hand Folio, and when I tried to enter the BIOS to change the boot order, it asks me if I will log into F10 as guest user. If I press "no" cause I want full access, I can select the user of the person I bought it from, but he does not remember the password, and therefore I cannot access the full BIOS.

How can I solve this?

Thanks.

Nick

[DavidPK · Accepted solution]

Hi,

You'll need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

You can contact HP Business Support in your country via

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

or

https://support.hp.com/us-en/contact-hp

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

Regards,

DP-K

[NickRDS]

Thanks I will do that.

Regards Nick

[DavidPK]

You're welcome

All the best,

DP-K

[Adidrpb]

Hello, i have a similar problem, I've bought a  Hp Elitebook 9470m from Ebay and I can't access the bios because I don't know the password. I've tryed to speak to hp support but they said they don't give those smc.bin files anymore. Any suggestions? 

[Jacky-D]

@Adidrpb

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.