Reset HP Pavillion, message came up about “Clear TPM”

[Sophie-T]

Hi Everyone, 

I did a full reset of my laptop yesterday afternoon, I did this using the “reset this PC” through the recovery section of the update and security settings. I also selected the option to remove everything. This took probably 6 hours, during which it was stuck at 14% for about the last 4 hours. I then noticed a message appear on screen saying “the following configuration was requested for this computers TPM: clear TPM. Warning: clearing the TPM erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys. Press F1 to accept, Press F2 to reject”

I’m not the most computer savvy, so is anyone able to advise what this means in simple terms? I tried to look it up last night but I am none the wiser, so I turned my pc off. (If I turn it back on the message still pops up) I’m not sure which option to select, I’m worried that if I clear the TPM it’s going to damage my computer somehow? 

[DavidSMP · Accepted solution]

@Sophie-T,

A warm welcome to the HP community. A good day to you. I have reviewed the post. I will be more than happy to assist you here. Excellent description of the issue. Kudos to you for that.

The TPM module is a security chip on your computer that stores certain information regarding your computer's security. If you've created any TPM security encryption and keys it will get erased when you press F1 to complete the recovery. 

Otherwise, the default encryption gets overwritten and it should work again. Please check this document https://docs.microsoft.com/en-us/windows/security/information-protection/tpm/initialize-and-configur... (Troubleshoot the TPM) from Microsoft for more information in the regard. This should shed some light.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[Sophie-T]

Hi David,

Many thanks for your reply, it helped a lot! I cleared the TPM in the end and the resetting of my laptop has been a success. Thank you for your help 🙂

[DavidSMP]

@Sophie-T,

I read the post and am really glad that the issue is fixed. It has been an absolute privilege to share this platform with you and work with you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care and have a blessed year ahead.

[DocMilbo]

The issue is... nothing will operate now. Every time we press either F1 or 2 nothing happens and now computer is frozen.  What do I do next?