Reset HP Stream Win 10 and reset BIOS

[Bamabelle7]

Computer kept crashing so I reset the computer and now it won't go past flashing the Hp logo and a black screen

[IT_WinSec]

Hello @Bamabelle7

Welcome to the HP Support forum. Thank you for posting !

What do you mean by "reset BIOS" ? Do you have problems loading into BIOS (F10) , asking you for a password ?

With regards to your Windows - most probably it failed and Windows recovery process didn't complete 100%, therefore you are now unable to boot the OS properly.

OPTION 1/ TRY AGAIN

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose/press F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, follow the on-screen instruction to try to load Troubleshoot ->> HP Recovery or Reset this PC options

If this option 1 fails, proceed with

OPTION 2 / Windows reinstallation / clean installation :

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you select the proper version (32 or 64 bit / Home or Pro) 

Media Creation tool will always provide you with the latest Windows version/build - now 1709 Fall Creators Update.

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity)

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

Hope this helps. Let me know how it goes

[Bamabelle7]

Thank you for your reply. I have done the reset using esc, I have followed through using the compete reset. At one point it went as far as showing me the log in screen but once logged in went black. I could see the cursor and even do ctrl-alt-del for task manager but after numerous reset options Bios options and even a ton delete nothing

[IT_WinSec]

Hi,

Does it boot to Desktop eventually, like a normal desktop - like after 5-10 minutes?

If you can boot to desktop and see icons there, check this thread >> https://support.hp.com/us-en/document/c05704298

and apply the update.

Also, make sure Windows is fully updated - Start > Settings > Update&Security > Windows Update