Reset failed !!

[Armani01]

I’ve tried many times to reset my laptop and remove all files but at 20% of resetting it will come to a screen that says choose an option. I try to reset it again and it does the same thing loads 20% and then choose an option. 

[Lil_Boy_Blue]

Hi

Please remove the Serial number of your HP Notebook - 14-cm0116au ( SKU: 6VB74PA ).

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Please post any error messages.

It is likely that you have a failed/failing Hard Drive and will need to replace it. 

Make backups and Recovery Media if you can.