Reset gone wrong

[Rsdowdy]

I reset my laptop from the settings menu, under security, but after it tried to reset for several minutes it said it didn’t work. Now the computer is going off and on, and not working. Help!

[IT_WinSec]

Hello @Rsdowdy 

Welcome !

It is a common issue what you experience - the recovery partition that you started the recovery from got corrupted and now you are left with no properly installed Windows to load from. You will need to clean reinstall it.

• Reinstalling Windows on this device is fairly easy - here is how

Windows reinstallation / clean installation :

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you select the proper version (64 bit / Home) 

Media Creation tool will always provide you with the latest Windows version/build - now 1909 update.

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 8 GB capacity). Use the media creation tool

When ready with the USB drive:

Please, shutdown the computer using the power button.

Insert the Windows USB thumb drive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

- After successful Windows installation, connect to a wi-fi network and update Windows immediately - this will update Windows but it will also install drivers for this device to enable/active the hardware

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

- You may wish to stop some of the Windows Telemetry by using free tools such DWS Lite

Hope this works for you. Let me know how it goes and if this helped.