Reset laptop

[Ava46]

I have been stuck on the account log in screen for 3 months because it just keeps loading, is there a way I could reset at home? Or do I need to take it in?

[Deep_World]

Hi @Ava46,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• When you power on, does Windows reach the login screen and then just keep spinning/loading after you enter your password/PIN?
• Do you see any error messages, or is it simply stuck on the loading circle?
• Have you tried booting into Safe Mode or accessing the Advanced Startup Options?

 Troubleshooting Steps You Can Try at Home

• Hard Reset: Hold down the power button until the laptop shuts off, disconnect all peripherals, then restart.
• Safe Mode: Try booting into Safe Mode by pressing F11 or Shift + Restart at startup. If Safe Mode works, you can create a new user account or repair system files.
• System Restore: From Advanced Startup Options, choose Troubleshoot → Advanced Options → System Restore to roll back to a point before the issue started.
• Startup Repair: In the same menu, run Startup Repair to fix boot/login problems.
• Reset This PC: If nothing else works, To reset an HP system, you can use the built-in Windows recovery (Settings > Update & Security/System > Recovery > Reset this PC) for a basic reset, choosing to keep files or remove everything; (But ensure data is backed up before initiating the system reset)

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World