• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎10-16-2026 10:05 PM

HP Recommended
Product: Windows 10

Hello HP Support, I own an HP laptop that I have been using for four years. Yesterday, I reset Windows, and now the setup screen requires a Wipro work email. I checked the Windows registry and found the organization domain wipro365.onmicrosoft.com. I cannot contact the original seller or Wipro. Could you please advise me on how to resolve this Windows Autopilot enrollment issue? I can provide the serial number and proof of ownership privately if required.

Tags (1)
Category:
Reply
1 REPLY 1

‎10-18-2026 07:33 AM

HP Recommended

Hi @Poojitha_1010,

 

Welcome to the HP Support Community!

 

The domain wipro365.onmicrosoft.com suggests that your laptop may still be registered with an organization's Windows Autopilot deployment. Resetting Windows does not necessarily remove this registration.

 

Since you no longer have access to the original seller or the organization, we recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic.

 

Kindly click here to contact support to find options like chat, phone, or email for your HP products (depending on your product's warranty status).

 

Regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->