Reset pin for HP Envy

[313JB]

I just completed the recovery process for my HP Envy. 

This "PIN is no longer available due to a change in the security settings on this device. Click to set up your PIN again."

After clicking the icon, I see my email for my Microsoft account, where an email will be sent with a code.

No email. Not in my inbox, junk, or anyplace.

Now what?

Any help would be greatly appreciated.

[Kuroi_Kenshi]

Hi @313JB,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Email Settings and Filters:

• Make sure no filters are blocking emails from Microsoft.
• Look for emails under different tabs, such as Promotions, Updates, or Other if using services like Gmail or Outlook.

Verify Microsoft Account Information:

• Confirm that the email address shown is correct and matches the one you use for your Microsoft account.
• Ensure your Microsoft account is active and properly configured to receive emails.

Resend Verification Email:

• On the PIN reset screen, click to resend the verification email.
• Wait for a few minutes and check all email folders again.

Use Alternative Verification Methods:

• If you have set up alternative methods for account recovery, such as SMS or authentication apps, use them to recover your PIN.
• Navigate to the Microsoft Recover your account page if you have other recovery options set up.

Disable and Re-enable PIN:

• Temporarily disable the PIN login.
  • Go to Settings > Accounts > Sign-in options.
  • Under PIN, click Remove.
• Restart your computer.
• Re-enable the PIN login by clicking Set up my PIN again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,