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HP Recommended
TouchSmart tm2-2005TX
Microsoft Windows 7 (64-bit)

I have a HP Touchsmart tx2-2005TX notebook. The original OS was Win7. I had upgraded it to Win8 before I used another PC, as I was not quite satisfied with Win8.

Recently, I tried to have the PC notebook restored to the original factory settings. The process stopped at 77% and prompted me to use recovery disk. This happened again when I made another attempt. I used the recovery disk I have (totally, six CDs - which I am not sure whether they actually are), but it was shown that the disk does not support the system. I have no other recovery disk.

Now, when I switch on the machine, there is a message that boot manager is missing and it cannot load to the usual logon page.

In this situation, what can I do in order to bring this notebook to normal? how to restore to default settings?

Moreover, the built-in Wi-Fi function and the removable battery both did not work long time ago.

Many thanks.

3 REPLIES 3
HP Recommended

@TC_TSWHK I'm afraid your device is not designed to work on Windows 8, as per the user/maintenance guide of your PC: click here to confirm

For further assistance on installing Windows 8, I suggest you check with a local tech,

I hope you understand.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

I’m not going on Win8, but want to go back to Win7 (factory settings). Can do that in the situation described in my post above?

HP Recommended

@TC_TSWHK It looks like the recovery media you have is either corrupt or missing files, as its not doing what its intended to do, that said, I suggest you order a new set of recovery media: Click here for steps.

And use the same to reinstall the original OS back on your device.

 

Good luck!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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