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‎06-28-2021 01:20 AM

HP Recommended
Product: HP Omen 15 R7-4800H RTX2060
Operating System: FreeDOS

Hi I recently bought HP Omen 15 2020 but I have to return it. One of the requirements is that the system is in the same state that it was. But I installed windows meanwhile. I managed to format it but now it just shows that "Boot device not found". Previously it opened HP boot menu and I could choose between freedos and HP documentation. How do I reset HP to its initial factory state?

In my case it's essential to get it to the same state in order to return it

Category:
1 REPLY 1

‎06-28-2021 01:37 PM

HP Recommended

@Mckenna36 

As far as I know -- you can't.  HP provides tools for creating HP Recovery Media, but that is for PCs that were preloaded with Windows 10.  Yours was not.



I am a volunteer and I do not work for, nor represent, HP
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