Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-15-2023 10:11 AM

HP Recommended

recently bought a used HP laptop from a lady at a yard sale. laptop probably not even a year old but she had it password on it it keeps asking me for a pin. Which I don't have that so I can't get any further to get into factory even resetting the laptop and get rid of her stuff on it can clean it off and set up with  my info.....Can someone PLEASE tell me a quick fix I COULD DO

Category:
2 REPLIES 2

‎10-15-2023 10:18 AM

HP Recommended

Hi:

 

You can see if the PC is supported by the HP cloud recovery tool.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you did not supply any information regarding the model number/product number of your notebook, that is all the help I can give you at this time.

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

Was this reply helpful? Yes No

‎10-16-2023 08:19 AM

HP Recommended

Hey @Rockerchick69,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.