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Locked

‎10-15-2023 10:11 AM

HP Recommended

recently bought a used HP laptop from a lady at a yard sale. laptop probably not even a year old but she had it password on it it keeps asking me for a pin. Which I don't have that so I can't get any further to get into factory even resetting the laptop and get rid of her stuff on it can clean it off and set up with  my info.....Can someone PLEASE tell me a quick fix I COULD DO

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2 REPLIES 2

‎10-15-2023 10:18 AM

HP Recommended

Hi:

 

You can see if the PC is supported by the HP cloud recovery tool.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you did not supply any information regarding the model number/product number of your notebook, that is all the help I can give you at this time.

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

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‎10-16-2023 08:19 AM

HP Recommended

Hey @Rockerchick69,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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