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Locked

‎03-08-2021 01:26 PM

HP Recommended
Product: HP Chromebook x360
Operating System: Chrome OS

Hello, please help. I forgot my chrome book password so I reset it no problem. Now when I enter in my new password I am prompted at the next screen as follows: “Please enter your old chrome book password to access your local data and files” -If I knew that password I wouldn’t have reset it. So I don’t understand why they would set up my laptop like that. I’ve spent 4 hours trying to get in and called numerous customer service numbers to no avail. Can someone please help? I can’t access any of my work or get anything done until I am logged in. Please help ! 🙁🙏

3 people had the same question
1 REPLY 1

‎03-08-2021 01:43 PM

HP Recommended

Hey @KRSI2021 

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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