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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Resetting factory

Create an account on the HP Community to personalize your profile and ask a question
03-23-2021 02:14 PM
Hi:
See if your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support
You will need a 32 GB USB flash drive to create the recovery media.
If not, you can clean install W10 by making bootable installation media using the media creation tool from the link below.
Download Windows 10 (microsoft.com)
When you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.
Click Next and W10 will install.