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‎03-23-2021 01:59 PM

HP Recommended
Product: Notebook
Operating System: Microsoft Windows 10 (64-bit)

I can’t reset factory my laptop 

1 REPLY 1

‎03-23-2021 02:14 PM

HP Recommended

Hi:

 

See if your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You will need a 32 GB USB flash drive to create the recovery media.

 

If not, you can clean install W10 by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

When you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

 

Click Next and W10 will install.

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