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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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HP Recommended
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HP Recommended
Did you get your personal files saved?
Now you need a new Installation.
Go to MS and download the last "Media Creation Tool" and prepare a USB-Stick (8 GB or bigger)
On YouTube you find many videos how to do that. It's important that you prepare a stick for a different computer.
When ready, enter BIOS (press Esc repeatedly and then F9) Your USB drive should be listed. Select and run the installation
You don't need a product key (click on i have no key)
Important
When you reach the page with partitions, delete all!
Usually a C-Partition with 120GB in size is more than enough.
Select new (yellow star) and then you type in 122880 MB (120 x 1024 =122880)
Press next till you are ready and the files get copied to the disk.
It takes appr. 30 min. till you are ready.
When your Laptop is configured, you can create your D-Partition for your personal files.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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