Resolve blue screen problem

[Shubham406]

As we switch on the laptop there comes the HP symbol and after sometime there comes the blue screen with "Preparing Automatic Repair".

I also searched on google how to resolve the problem but also from there i was not able to resolve it.

[IT_WinSec]

Hello @Shubham406 

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

• ROOT CAUSE >> A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often), corrupted Windows or because of hardware issue (rarely).

In order to troubleshoot, I would need some specific information.

Are you able to start the PC despite the blue screen ? At least one ?

• Would you check this article >> https://support.hp.com/bg-en/document/c04593971