• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-09-2020 01:43 PM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

Hey yall. Today I tried to reset my old hp omen but im consistently getting a cto error. From what I've been able to Google im not the only one to ever have this issue,  but I've yet to find any fix or work around. At the moment my laptops just stuck retracing to continue over n over. Any ideas?

 

20200809_151440.jpg

 C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG 

 

Im somewhat annoyed at this seeming to be McAfee error, seeing as I don't even want it in the first place. 

2 people had the same question
2 REPLIES 2

‎08-09-2020 02:04 PM

HP Recommended
@Yumiyukamim wrote:

... Im somewhat annoyed at this seeming to be McAfee error, seeing as I don't even want it in the first place. 

@Yumiyukamim 

 

Did you clean it properly. Sounds like it is a ransomware. Please try

 

                  How to remove McAfee products

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-09-2020 05:58 PM

HP Recommended

I'm unsure how to get back into a desktop to do that, as my only options are to "retry" and view the logs. Restarting just causes it to retry.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.