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HP Recommended
HP Pavilion X360
Microsoft Windows 10 (32-bit)

I tried to reset my laptop and everything was going fine until I got an error from the recovery manager telling me it was "Incomplete." I've pressed retry and also tried to use the Media creation tool from Microsoft from one of the other topics but that also didn't work. I'm also having problems with the command system. It's telling me "the system cannot find the drive specified." IMG_3406.JPGIMG_3407.JPG

 

I'm not sure what I can do to fix this. Please help! Thank you!

2 REPLIES 2
HP Recommended

@v0ss 

Somehow, the Factory Reset has taken on the value of an Urban Legend that is a Miracle Cure for any ailing PC. Not only does it rarely fix the PC, if there is an underlying hardware issue with the PC, it will make matters WORSE by leaving the PC in an unusable state.

Even if there is NOT an underlying hardware issue, the reset puts Windows back to where it was weeks or months ago -- and this will then automatically launch hours or days of Windows Udpates that will bring your PC to a grinding halt, driving the processor up to 100% and the disk utilization to 100% as well. Both of these do NOTHING to speed up the PC.

The HP Factory Reset function relies critically on the contents of the Recovery partition being intact. If those contents get corrupted, which can happen either due to hard drive failing or due to Win10 Upgrade from an older OS, the reset simply will not work -- and will TRASH the PC in the process.

So, you go from having a SLOW PC, to having NO PC. That's not an improvement.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

@WAWood

I tried to test the hard drive and it stops in the beginning. It says "Battery Check : Primary - Replace (42)"

 

failure ID: gtsl3t-8kwa5e-gxggrg-c0c403

 

I'm not sure what this mean exactly.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.