• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-09-2019 11:30 AM

HP Recommended
Product: HP Envy x360 Convertible 15-bp1xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I recently got this computer but am not knowledgeable with them. It went into a restoration incomplete phase. I already went into diagnostic testing under F2 (from a helpful thread on here) and it would not run the extensive test. It failed on the battery test with the code 94N31S-8SB9KD-GXGGRA-C08U03. Is this as simple as taking it to a repair shop and replacing the battery? Is that something I could do myself?

Thanks in advance!!

2 REPLIES 2

‎12-09-2019 12:31 PM

HP Recommended

Hello @lasimm21 

 

Welcome !

 

With regards to the battery, yes, it may be possible for you to replace the battery but it may take some extra efforts. If you are willing to try, please read these articles:

>> https://store.hp.com/us/en/tech-takes/hp-laptop-battery-replacement

>> https://store.hp.com/us/en/cv/batteryfinder

 

Please, also review the service guide for your PC model here >> https://support.hp.com/us-en/product/hp-envy-15-bp100-x360-convertible-pc/16851044/model/16895917/ma...

 

 

If you are not willing to do it yourself, you may reach to HP Authorized service center:

>> https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

>> https://support.hp.com/us-en/contact-hp/product/hp-envy-15-bp100-x360-convertible-pc/16851044/model/...

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎12-09-2019 12:35 PM

HP Recommended

Restoration incomplete error is not caused due to the battery issue. This is software issue most likely. Your built-in recovery partition may have gone corrupted. Also, this type of recovery you are trying to use is kind of obsolete nowadays .

 

  • The solution is to perform fresh clean installation of Windows. Please, refer to the attached instructions PDF file - below.

 

Let me know how it goes

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.