Restoration Incomplete

[Hness]

After having many severe computer issues which I do not believe to be a fault of the user, I decided to do a factory reset. I opened up HP Manager, and asked it to reboot to the the recovery manager. I selected minimal image recovery, and let it do it's thing.

At some point, it said "Restoration Incomplete", with the following log:

[17:56:01.30] ChkErrBB.CMD :  Detect some error during PININST_BBV.
[17:56:01.33] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log
[17:56:01.33] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log
[17:56:01.33] ----------------------------------------
[17:56:01.33] Critical error condition was detected at BBV1...
[17:56:01.33]
[17:56:01.33] Refer the following file if exists.
[17:56:01.33]   - c:\system.sav\Logs\BurnBootWarn.log
[17:56:01.33]   - c:\system.sav\Logs\BurnBoot.log
[17:56:01.33]
[17:56:01.33] Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
[17:56:01.33] because RM's dialog can't appear on [Start] screen on Win8 environment.
[17:56:01.33] customer may not notice RM already shows Error dialog.
[17:56:01.33]
[17:56:01.33] ----------------------------------------
there might be unexpected reboot during BBV Clean or Last...
The process will cause CTO panic because the image might not be normal...

I've googled around a bit, trying the solutions, including restoring BIOS settings to default, and setting the time to the year 2012, and performing a hard reset. Neither solution has worked.

I don't have any recovery discs.

What are my options? And does this sound like something the computer should be returned under warranty for?

Thanks.

[erico]

Is your notebook still in warranty?

Check your warranty status Here.

Contact HP for warranty service. You may or may not have to pay to have a usb HP recovery flashdrive sent to you. You may be requested to send your notebook in for warranty service at an HP Service Center. 

[Hness]

Assuming I entered the correct values, it does say the warranty out of date. However, I assume that's in error. It says it the warranty ended a few months ago, and the computer was only purchased a few months ago. I'm not sure what the exact purchase date was.

I'm currently downloading the Windows 8 ISO on to a USB. I'm hoping that I won't have to enter the product key again as I currently can't find the box/books that came with the laptop.

If it works, I'll continue to monitor behaviour, and if issues reoccur, I'll have to return it. I currently can't do that for another couple of weeks at least though.

Replicating the issue may take quite some time, so should I attempt to record the issue on video?

[erico · Accepted solution]

You shouldn't have to enter the Microsoft Windows 8.1 license activation key.

It is coded in the BIOS and the OS should activate when you go online.

Make sure that you install the version of Windows that your notebook was delivered with. Otherwise there could be an activation issue.

[Hness]

You were right. The installation worked without a key and I've got Windows running again.

Thanks for the assistance.

[ponicsllc]

I am having the same issue.  I cannot restore my HP Pavilion DV7 to factory conditions.  At first I was getting a Restore Failure Error and I changed the BIOS date to 02/01/2012 like it was suggested in another forum post.  Now it just gives me a "Restoration Incomplete" error.

I have copied the error log.  Can anyone make sense of this:

--------------------------------------------------
[ 9:01:11.58] Entering Checking OS Edition...
----------------------------------------
[ 9:01:11.60] Check RStone.ini file to determine the requried edition.
[ 9:01:11.63] Exiting Checking OS Edition...
--------------------------------------------------

--------------------------------------------------
[ 9:01:11.66] Check if Upgrading Win 7 is required.
----------------------------------------
[ 9:01:11.66] Current Edition is [HomeBasic]...
[ 9:01:11.67] Required [Starter]. Don't need to upgrade...
[ 9:01:11.67] Required [Starter] ...
[ 9:01:18.16] Required [Starter] Edition. But, OS is not [Starter]...
[ 9:01:18.16] Upgrading OS edition might have some problem...

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.17514

Current edition is:

Current Edition : HomeBasic
The operation completed successfully.

Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
--------------------------------------------------------------
Error found: No OS Flag set on unit, please use EEPROM to set ~OS SKU~ value = 2
[ 9:02:49.02] ------------------------------------------------------------------------------------------
...
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[ 9:02:49.02] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
...
[ 9:02:49.02] ------------------------------------------------------------------------------------------

[ 9:00:25.09] Start BBOffline.cmd...
UPDrv=[C:]
[ 9:00:25.12] Set UIA Error Code to 951
[ 9:00:25.51] WinPE is 32bit.
[ 9:00:25.51] Starts [FixUps].
[ 9:00:25.53] ---------------------------------------------------------------------
[ 9:00:25.53] FixUps.cmd...
[ 9:00:25.53] create overall progress info...
[ 9:00:27.12] FixUps.cmd completed...
[ 9:00:27.12] ---------------------------------------------------------------------
[ 9:00:27.12] Starts [Tweaks for SSRD].
[ 9:00:27.12] ---------------------------------------------------------------------
[ 9:00:27.12] SSRD Tweaks to change user default locale...
[ 9:00:27.14] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[ 9:00:27.23] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:en-US -image:C:".
[ 9:00:37.70] ---------------------------------------------------------------------
[ 9:00:37.70] Launch PININST.exe for Offline ...
[ 9:00:41.50] Starts [Sleep 10 sec].
[ 9:00:51.55] Starts [Create RStoneFUpdate.INI].
[ 9:01:04.33] Starts [create 1GB Pagefile for offline].

Volume in drive C has no label.
Volume Serial Number is 0C2C-0DC0

Directory of C:\system.sav\bbv

02/01/2012 09:01 AM 1,073,741,824 pagefile.sys
1 File(s) 1,073,741,824 bytes
0 Dir(s) 57,966,436,352 bytes free
[ 9:01:04.41] Brand detection.

[ 9:01:04.80] ---------------------------------------------------------------------
[ 9:02:00.05] Start SysID Check...
[ 9:02:00.57] Start Option Code Checks...
SKU_DEF_COUNTRY=[244]
SKU_DEF_SYS_LOC=[en-US]
------------------------------
Reset country in administrator...
------------------------------
------------------------------
Reset country in Default user...
------------------------------
------------------------------
Reset System localed
------------------------------

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.17514

Reporting offline international settings.

Default system UI language : en-US
System locale : en-US
Default time zone : Pacific Standard Time
User locale for default user : en-US
Location : United States (GEOID = 244)
Active keyboard(s) : 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)

Installed language(s): en-US
Type : Fully localized language.

The operation completed successfully.
------------------------------
Updated System Locale info..
------------------------------
[ 9:02:20.46] Start PIN Tweaks...
[ 9:02:20.50] ---------------------------------------------------------------------
[ 9:02:20.52] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[ 9:02:20.52] ----------------------------------------
[ 9:02:20.52] Tweaks for OOBE's Unattend.xml
[ 9:02:20.52] to pick up the proper file...
[ 9:02:20.52] ----------------------------------------
[ 9:02:20.52] rename unattend.org to unattend.or_
[ 9:02:20.56] ----------------------------------------
[ 9:02:20.56] without Light Sensor..
[ 9:02:20.56] ----------------------------------------
[ 9:02:20.58] This is Restored image [RImage.flg]...
[ 9:02:20.58] ---------------------------------------------------------------------
[ 9:02:20.63] Start MIR Tweaks...
[ 9:02:20.67] ---------------------------------------------------------------------
[ 9:02:20.67] [MIR Tweaks] ...
[ 9:02:20.67] ---------------------------------------------------------------------
[ 9:02:20.70] Start Factory Update(s)...
[ 9:02:22.89] Start QFE Offline installation...
[ 9:02:48.82] PININST_OFF: PASSED...

[ 9:02:48.86] Type C:\System.sav\Logs\BBFindEr.log...

[ 9:02:48.86] Type C:\System.sav\Logs\BBFindE0.log...

---------- C:\SYSTEM.SAV\LOGS\PININST_OFF.LOG
Result=PASSED

[ 9:02:48.91] Type C:\System.sav\Logs\BBFindEr.log...

[ 9:02:48.91] Type C:\System.sav\Logs\BBFindE0.log...

---------- C:\SYSTEM.SAV\LOGS\BBFIND4QFE.LOG
[ 9:02:48.91] Check FUList.log if there is duplicate Desc...
No duplication.
[ 9:02:49.00] No Duplicated Desc is found... PASSED.
[ 9:02:49.00] There was no Factory Update...

can anyone tell me what is wrong with the restore drive.  it's on a separate drive.  no discs available.