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‎03-02-2020 07:53 PM

HP Recommended
Product: hp 15-f387wm
Operating System: Microsoft Windows 10 (64-bit)

I was in the process of restoring my laptop and as it was finishing the install it said restoration incomplete. It has the attached pics in the details of the box but in the window in the back ground it says: The system cannot find the drive specified.20200302_213011.jpg20200302_212744.jpg20200302_212818.jpg20200302_212834.jpg20200302_212920.jpg20200302_212932.jpg20200302_213003.jpg

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2020 07:24 AM

HP Recommended

Hi:

 

If the recovery process isn't working, the only suggestion I can offer, would be to clean install W10 by making a bootable USB installation flash drive using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/8961458/model/10098384

View solution in original post

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5 REPLIES 5

‎03-03-2020 07:24 AM

HP Recommended

Hi:

 

If the recovery process isn't working, the only suggestion I can offer, would be to clean install W10 by making a bootable USB installation flash drive using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/8961458/model/10098384

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‎03-03-2020 08:35 AM

HP Recommended

Thank you! I will try that now!

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‎03-03-2020 09:09 AM

HP Recommended

You're very welcome.

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‎03-05-2020 06:21 AM

HP Recommended

Your solution worked!! Thank you so much!! I am now able to work from my laptop again! 

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‎03-05-2020 06:47 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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