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Restoration Incomplete

HP Recommended
HP Pavilion g6-1117tx Notebook PC
Microsoft Windows 7 (32-bit)

Hi there,
I have done the factory reset to my laptop yesterday with the help of a recovery disk.
After successfully loading the files to a system during software installation. I am getting

"Restoration Incomplete

The restoration did not complete.
Please select one of the following options:
Save log
Details
Retry"

I have tried retry many times but getting the same issue again. I have saved the log and uploaded on the google doc.

https://drive.google.com/file/d/1N2lCoC6jGp1kBhHvPvhYk50w62LPypWK/view?usp=sharing

6 REPLIES 6
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HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.htmlhttps://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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HP Recommended

Hi @

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HP Recommended

Hi

So if it is not a hardware issue, then perhaps something in this will be helpful...

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.
W8 Repair.pngRecovery Reinstall.png
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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Hi @Lil_Boy_Blue
Thanks for the reply 
1)HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
Comment: My laptop is manufactured before 2016 and I did not find my product model in the list of Recovery Tool S/W.

2)https://www.microsoft.com/en-us/software-download/windows7
Comment: Visited this site and enter the product key which is mentioned on the label of my laptop backside.
I am getting this error from the site after entering the product key.

 
 

Screenshot.png





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Hi

Try heidoc.net ...

Heidc 11-11-19.png

 

It does not get you a Licence Key, just a download if the OS that you burn to a DVD.

 


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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HI Lil_Boy_Blue

Thanks for the reply. I really appreciate your help but as I have paid for the windows license version to HP already why would I used non licensed version. Is there is any way where I can get my license window recovery or HP support will help me?
Let me know.

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