Restoration incomplete and there was a problem resetting your PC

[savannadavis48]

My P.C. diagnostic test says that an  unexpected restart happened during an update. I tried to reset my Laptop to factory settings but it says restoration incomplete. I tried to reset it after closing audit. Now, it seems that I am stuck in a black screen and HP logo restart loop. I tried to hard reset it and I even set the boot up time to five seconds. 

[Paul_Tikkanen]

Hi:

If you  bought your notebook within the last 4 years, it may be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook--this will basically do the same thing as a factory reset.

You will need to create the media using another Windows PC with W7 x64 or newer on it.

Here is an info link for how to use that utility,

https://support.hp.com/us-en/document/c06162205

You can see if your specific model notebook is supported by entering the product number in the box at the link below...

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/